This policy outlines our procedures for refunds, cancellations, and related matters. Please read it carefully before making any booking.
Cancel up to 60 days before departure
Refunds processed within 7-14 business days
Dedicated support for refund inquiries
The following cancellation charges apply to all standard bookings. Please note that some special packages or promotions may have different cancellation policies.
| Cancellation Period | Cancellation Charge | Refund Amount | Refund Timeline |
|---|---|---|---|
| 60+ days before departure | 20% of total price | 80% refund | 7-10 business days |
| 30-59 days before departure | 40% of total price | 60% refund | 10-14 business days |
| 15-29 days before departure | 60% of total price | 40% refund | 14-21 business days |
| 0-14 days before departure | 100% of total price | No refund | Not applicable |
In case of force majeure events (natural disasters, political unrest, pandemics, etc.), the following special refund policies apply:
If government travel bans prevent travel, we offer full credit for future travel valid for 24 months or partial refund after deducting non-recoverable costs.
For medical emergencies with proper documentation, we offer credit vouchers or rescheduling without penalties. Refunds may be available with medical proof.
Submit written cancellation request via email
Within 24 hoursReceive cancellation confirmation and refund calculation
1-2 business daysRefund processed by our accounts department
3-5 business daysRefund transferred to your bank/payment method
5-10 business daysReceive confirmation and funds in your account
Total 7-14 business daysNon-refundable items are clearly marked during the booking process. Once purchased, these cannot be refunded under any circumstances. Please review all non-refundable items carefully before confirming your booking.
Instead of cash refunds, you may opt for credit vouchers which offer additional benefits:
Get 10% extra value on credit vouchers
Valid for 24 months from issue date
Can be transferred to family or friends
Follow these steps to request a refund or discuss cancellation options:
Refund Support Team
+91 1800 123 4567